FIMS Profile

Jumana Churbaji

  • About Me

I am a Global Senior Manager of Knowledge Services with a focus on Content and Knowledge Management at Deloitte LLP. Professionally, I am interested in Enterprise Content Management (ECM), e-discovery, global multi-lingual portals and in content management frameworks that address regulatory and risk considerations as they vary based on geography. Academically, Jumana is interested in studying the rise of Artificial Intelligence information retrieval solutions in global organizations and identifying the limitations, as well as, the success factors for AI-powered information retrieval chatbots. I have a background in Electrical Engineering and a master’s degree in information studies from the iSchool at the University of Toronto. Recently, I have been appointed as the National Knowledge Management Leader in Deloitte Canada overseeing both industry and business KM global and national programs.