One of my main teaching areas is research methods, both at the graduate (MLIS) and undergraduate (MIT) levels. My approach in these courses is to teach students to give them the skills to be active consumers as well as producers of empirical research. I also teach undergraduate and graduate courses in human-computer interface design, along with undergraduate courses examining the social aspects of computing and the impact of information presentation on interpretation and use.
My research focuses on the interaction between users and information, with particular emphasis on the influence of cognition on information use. Specific aspects of this research include examinations of information credibility assessment, the use of information in decision making, and human-computer interface design. Current projects include a review of the impact of decision-making heuristics and biases on the interpretation of health information for patients participating in health decisions.